Hi all, i have installed recently Ubuntu 18.04 alongside Windows 10. The problem is that the OS is not recognizing the Wi-Fi adapter.
My notebook is an Acer Aspire E 15;
Windows 10 recognizes the Wi-Fi adapter and works fine;
Using wired internet works on Ubuntu;
I have seen another threads here and usually they ask you to run some commands on the terminal, here are the outputs from what i have seen asked:
Also, i have seen a script here called wireless-info, here is the contents of the wireless-info.txt that this script creates:
I think it is also worth noting that, on Ubuntu 18.04 Live and 16.10 Live, the OS was also not recognizing Wi-Fi.
Any help regarding this issue is appreciated. Thanks.
My notebook is an Acer Aspire E 15;
Windows 10 recognizes the Wi-Fi adapter and works fine;
Using wired internet works on Ubuntu;
I have seen another threads here and usually they ask you to run some commands on the terminal, here are the outputs from what i have seen asked:
Code:
user@user-Aspire-E5-573G:~$ lspci00:00.0 Host bridge: Intel Corporation Broadwell-U Host Bridge -OPI (rev 09)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 5500 (rev 09)
00:03.0 Audio device: Intel Corporation Broadwell-U Audio Controller (rev 09)
00:14.0 USB controller: Intel Corporation Wildcat Point-LP USB xHCI Controller (rev 03)
00:16.0 Communication controller: Intel Corporation Wildcat Point-LP MEI Controller #1 (rev 03)
00:1b.0 Audio device: Intel Corporation Wildcat Point-LP High Definition Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #1 (rev e3)
00:1c.2 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #3 (rev e3)
00:1c.3 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #4 (rev e3)
00:1c.4 PCI bridge: Intel Corporation Wildcat Point-LP PCI Express Root Port #5 (rev e3)
00:1d.0 USB controller: Intel Corporation Wildcat Point-LP USB EHCI Controller (rev 03)
00:1f.0 ISA bridge: Intel Corporation Wildcat Point-LP LPC Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] (rev 03)
00:1f.3 SMBus: Intel Corporation Wildcat Point-LP SMBus Controller (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)
04:00.0 3D controller: NVIDIA Corporation GK208M [GeForce 920M] (rev a1)
user@user-Aspire-E5-573G:~$ iwconfig
lo no wireless extensions.
enp2s0 no wireless extensions.
user@user-Aspire-E5-573G:~$ sudo modprobe ath9k && dmesg | grep ath
[ 21.124397] ath9k 0000:03:00.0: PCI INT A: not connected
[ 21.124437] ath9k 0000:03:00.0: request_irq failed
[ 21.124452] ath9k: probe of 0000:03:00.0 failed with error -107
[ 66.720109] usbcore: registered new interface driver ath3k
user@user-Aspire-E5-573G:~$ dmesg | grep ath
[ 21.124397] ath9k 0000:03:00.0: PCI INT A: not connected
[ 21.124437] ath9k 0000:03:00.0: request_irq failed
[ 21.124452] ath9k: probe of 0000:03:00.0 failed with error -107
[ 66.720109] usbcore: registered new interface driver ath3kCode:
########## wireless info START ##########
Report from: 20 Jul 2018 19:08 -03 -0300
Booted last: 20 Jul 2018 00:00 -03 -0300
Script from: 10 Jan 2018 20:04 UTC +0000
##### release ###########################
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic
##### kernel ############################
Linux 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
Parameters: ro, quiet, splash, vt.handoff=1
##### desktop ###########################
Ubuntu
##### lspci #############################
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
Subsystem: Acer Incorporated [ALI] RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [1025:098a]
Kernel driver in use: r8169
03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
Subsystem: Lite-On Communications Inc QCA9565 / AR9565 Wireless Network Adapter [11ad:0803]
Kernel modules: ath9k, wl
##### lsusb #############################
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 004: ID 1bcf:2c81 Sunplus Innovation Technology Inc.
Bus 001 Device 006: ID 04ca:3014 Lite-On Technology Corp.
Bus 001 Device 002: ID 046d:c530 Logitech, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
##### PCMCIA card info ##################
##### rfkill ############################
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
##### lsmod #############################
ath9k 151552 0
ath9k_common 36864 1 ath9k
ath9k_hw 471040 2 ath9k,ath9k_common
ath 28672 3 ath9k_hw,ath9k,ath9k_common
mac80211 778240 1 ath9k
wl 6447104 0
ath3k 20480 0
bluetooth 548864 44 btrtl,btintel,bnep,btbcm,rfcomm,ath3k,btusb
cfg80211 622592 5 wl,mac80211,ath9k,ath,ath9k_common
mxm_wmi 16384 1 nouveau
wmi 24576 2 mxm_wmi,nouveau
##### interfaces ########################
[/etc/network/interfaces]
auto lo
iface lo inet loopback
##### ifconfig ##########################
enp2s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST> mtu 1500
inet 192.168.0.201 netmask 255.255.255.0 broadcast 192.168.0.255
inet6 fe80::30ea:9127:ec3a:ae18 prefixlen 64 scopeid 0x20<link>
ether <MAC address> txqueuelen 1000 (Ethernet)
RX packets 6184 bytes 4765483 (4.7 MB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 5286 bytes 892189 (892.1 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
lo: flags=73<UP,LOOPBACK,RUNNING> mtu 65536
inet 127.0.0.1 netmask 255.0.0.0
inet6 ::1 prefixlen 128 scopeid 0x10<host>
loop txqueuelen 1000 (Local Loopback)
RX packets 639 bytes 51871 (51.8 KB)
RX errors 0 dropped 0 overruns 0 frame 0
TX packets 639 bytes 51871 (51.8 KB)
TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0
##### iwconfig ##########################
enp2s0 no wireless extensions.
lo no wireless extensions.
##### route #############################
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
0.0.0.0 192.168.0.1 0.0.0.0 UG 100 0 0 enp2s0
169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 enp2s0
192.168.0.0 0.0.0.0 255.255.255.0 U 100 0 0 enp2s0
##### resolv.conf #######################
nameserver 127.0.0.53
##### network managers ##################
Installed:
NetworkManager
Running:
root 717 1 0 18:42 ? 00:00:00 /usr/sbin/NetworkManager --no-daemon
##### NetworkManager info ###############
GENERAL.DEVICE: enp2s0
GENERAL.TYPE: ethernet
GENERAL.NM-TYPE: NMDeviceEthernet
GENERAL.VENDOR: Realtek Semiconductor Co., Ltd.
GENERAL.PRODUCT: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
GENERAL.DRIVER: r8169
GENERAL.DRIVER-VERSION: 2.3LK-NAPI
GENERAL.FIRMWARE-VERSION: --
GENERAL.HWADDR: <MAC address>
GENERAL.MTU: 1500
GENERAL.STATE: 100 (connected)
GENERAL.REASON: 0 (No reason given)
GENERAL.UDI: /sys/devices/pci0000:00/0000:00:1c.2/0000:02:00.0/net/enp2s0
GENERAL.IP-IFACE: enp2s0
GENERAL.IS-SOFTWARE: no
GENERAL.NM-MANAGED: yes
GENERAL.AUTOCONNECT: yes
GENERAL.FIRMWARE-MISSING: no
GENERAL.NM-PLUGIN-MISSING: no
GENERAL.PHYS-PORT-ID: --
GENERAL.CONNECTION: Wired connection 1
GENERAL.CON-UUID: ca881434-476f-3f64-bce4-24cede0b0ae2
GENERAL.CON-PATH: /org/freedesktop/NetworkManager/ActiveConnection/1
GENERAL.METERED: no (guessed)
CAPABILITIES.CARRIER-DETECT: yes
CAPABILITIES.SPEED: 100 Mb/s
CAPABILITIES.IS-SOFTWARE: no
CAPABILITIES.SRIOV: no
WIRED-PROPERTIES.CARRIER: on
IP4.ADDRESS[1]: 192.168.0.201/24
IP4.GATEWAY: 192.168.0.1
IP4.ROUTE[1]: dst = 0.0.0.0/0, nh = 192.168.0.1, mt = 100
IP4.ROUTE[2]: dst = 192.168.0.0/24, nh = 0.0.0.0, mt = 100
IP4.ROUTE[3]: dst = 169.254.0.0/16, nh = 0.0.0.0, mt = 1000
IP4.DNS[1]: 8.8.8.8
IP4.DNS[2]: 8.8.4.4
DHCP4.OPTION[1]: requested_host_name = 1
DHCP4.OPTION[2]: requested_domain_search = 1
DHCP4.OPTION[3]: requested_time_offset = 1
DHCP4.OPTION[4]: requested_domain_name = 1
DHCP4.OPTION[5]: requested_rfc3442_classless_static_routes = 1
DHCP4.OPTION[6]: requested_broadcast_address = 1
DHCP4.OPTION[7]: requested_wpad = 1
DHCP4.OPTION[8]: requested_netbios_scope = 1
DHCP4.OPTION[9]: next_server = 0.0.0.0
DHCP4.OPTION[10]: broadcast_address = 192.168.0.255
DHCP4.OPTION[11]: dhcp_message_type = 5
DHCP4.OPTION[12]: requested_subnet_mask = 1
DHCP4.OPTION[13]: routers = 192.168.0.1
DHCP4.OPTION[14]: dhcp_lease_time = 7200
DHCP4.OPTION[15]: ip_address = 192.168.0.201
DHCP4.OPTION[16]: subnet_mask = 255.255.255.0
DHCP4.OPTION[17]: requested_domain_name_servers = 1
DHCP4.OPTION[18]: requested_static_routes = 1
DHCP4.OPTION[19]: expiry = 1532130149
DHCP4.OPTION[20]: domain_name_servers = 8.8.8.8 8.8.4.4
DHCP4.OPTION[21]: requested_netbios_name_servers = 1
DHCP4.OPTION[22]: requested_ntp_servers = 1
DHCP4.OPTION[23]: requested_routers = 1
DHCP4.OPTION[24]: requested_ms_classless_static_routes = 1
DHCP4.OPTION[25]: requested_interface_mtu = 1
DHCP4.OPTION[26]: network_number = 192.168.0.0
DHCP4.OPTION[27]: dhcp_server_identifier = 192.168.0.1
IP6.ADDRESS[1]: fe80::30ea:9127:ec3a:ae18/64
IP6.GATEWAY: --
IP6.ROUTE[1]: dst = ff00::/8, nh = ::, mt = 256, table=255
IP6.ROUTE[2]: dst = fe80::/64, nh = ::, mt = 256
IP6.ROUTE[3]: dst = fe80::/64, nh = ::, mt = 100
CONNECTIONS.AVAILABLE-CONNECTION-PATHS: /org/freedesktop/NetworkManager/Settings/{1}
CONNECTIONS.AVAILABLE-CONNECTIONS[1]: ca881434-476f-3f64-bce4-24cede0b0ae2 | Wired connection 1
##### NetworkManager.state ##############
[main]
NetworkingEnabled=true
WirelessEnabled=true
WWANEnabled=true
##### NetworkManager.conf ###############
[main]
plugins=ifupdown,keyfile
[ifupdown]
managed=false
[device]
wifi.scan-rand-mac-address=no
##### NetworkManager profiles ###########
##### Netplan config ####################
[/etc/netplan/01-network-manager-all.yaml]
network:
version: 2
renderer: NetworkManager
##### iw reg get ########################
Region: America/Fortaleza (based on set time zone)
global
country 00: DFS-UNSET
(2402 - 2472 @ 40), (N/A, 20), (N/A)
(2457 - 2482 @ 20), (N/A, 20), (N/A), AUTO-BW, PASSIVE-SCAN
(2474 - 2494 @ 20), (N/A, 20), (N/A), NO-OFDM, PASSIVE-SCAN
(5170 - 5250 @ 80), (N/A, 20), (N/A), AUTO-BW, PASSIVE-SCAN
(5250 - 5330 @ 80), (N/A, 20), (0 ms), DFS, AUTO-BW, PASSIVE-SCAN
(5490 - 5730 @ 160), (N/A, 20), (0 ms), DFS, PASSIVE-SCAN
(5735 - 5835 @ 80), (N/A, 20), (N/A), PASSIVE-SCAN
(57240 - 63720 @ 2160), (N/A, 0), (N/A)
##### iwlist channels ###################
enp2s0 no frequency information.
lo no frequency information.
##### iwlist scan #######################
enp2s0 Interface doesn't support scanning.
lo Interface doesn't support scanning.
##### module infos ######################
[ath9k]
filename: /lib/modules/4.15.0-29-generic/kernel/drivers/net/wireless/ath/ath9k/ath9k.ko
license: Dual BSD/GPL
description: Support for Atheros 802.11n wireless LAN cards.
author: Atheros Communications
srcversion: F4328CE52BA6067DD4EDE7B
depends: mac80211,ath9k_hw,ath9k_common,cfg80211,ath
retpoline: Y
intree: Y
name: ath9k
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
parm: debug:Debugging mask (uint)
parm: nohwcrypt:Disable hardware encryption (int)
parm: blink:Enable LED blink on activity (int)
parm: led_active_high:Invert LED polarity (int)
parm: btcoex_enable:Enable wifi-BT coexistence (int)
parm: bt_ant_diversity:Enable WLAN/BT RX antenna diversity (int)
parm: ps_enable:Enable WLAN PowerSave (int)
parm: use_chanctx:Enable channel context for concurrency (int)
parm: use_msi:Use MSI instead of INTx if possible (int)
[ath9k_common]
filename: /lib/modules/4.15.0-29-generic/kernel/drivers/net/wireless/ath/ath9k/ath9k_common.ko
license: Dual BSD/GPL
description: Shared library for Atheros wireless 802.11n LAN cards.
author: Atheros Communications
srcversion: 94213E6B06C24095311E862
depends: ath9k_hw,cfg80211,ath
retpoline: Y
intree: Y
name: ath9k_common
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
[ath9k_hw]
filename: /lib/modules/4.15.0-29-generic/kernel/drivers/net/wireless/ath/ath9k/ath9k_hw.ko
license: Dual BSD/GPL
description: Support for Atheros 802.11n wireless LAN cards.
author: Atheros Communications
srcversion: D5984DFEF6457DDB060988E
depends: ath
retpoline: Y
intree: Y
name: ath9k_hw
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
[ath]
filename: /lib/modules/4.15.0-29-generic/kernel/drivers/net/wireless/ath/ath.ko
license: Dual BSD/GPL
description: Shared library for Atheros wireless LAN cards.
author: Atheros Communications
srcversion: 555BBBB9D4FCA58A05E7C0D
depends: cfg80211
retpoline: Y
intree: Y
name: ath
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
[mac80211]
filename: /lib/modules/4.15.0-29-generic/kernel/net/mac80211/mac80211.ko
license: GPL
description: IEEE 802.11 subsystem
srcversion: 1CEA5CF286EDB289C1D0BF8
depends: cfg80211
retpoline: Y
intree: Y
name: mac80211
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
parm: minstrel_vht_only:Use only VHT rates when VHT is supported by sta. (bool)
parm: max_nullfunc_tries:Maximum nullfunc tx tries before disconnecting (reason 4). (int)
parm: max_probe_tries:Maximum probe tries before disconnecting (reason 4). (int)
parm: beacon_loss_count:Number of beacon intervals before we decide beacon was lost. (int)
parm: probe_wait_ms:Maximum time(ms) to wait for probe response before disconnecting (reason 4). (int)
parm: ieee80211_default_rc_algo:Default rate control algorithm for mac80211 to use (charp)
[wl]
filename: /lib/modules/4.15.0-29-generic/updates/dkms/wl.ko
license: MIXED/Proprietary
srcversion: 00D38A27B7E3C7B97C238FC
depends: cfg80211
retpoline: Y
name: wl
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
parm: passivemode:int
parm: wl_txq_thresh:int
parm: oneonly:int
parm: piomode:int
parm: instance_base:int
parm: nompc:int
parm: intf_name:string
[ath3k]
filename: /lib/modules/4.15.0-29-generic/kernel/drivers/bluetooth/ath3k.ko
firmware: ath3k-1.fw
license: GPL
version: 1.0
description: Atheros AR30xx firmware driver
author: Atheros Communications
srcversion: 36C0F7AEF3B569F1798216D
depends: bluetooth
retpoline: Y
intree: Y
name: ath3k
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
[cfg80211]
filename: /lib/modules/4.15.0-29-generic/kernel/net/wireless/cfg80211.ko
description: wireless configuration support
license: GPL
author: Johannes Berg
srcversion: D5B0789D4C423C81CCFB437
depends:
retpoline: Y
intree: Y
name: cfg80211
vermagic: 4.15.0-29-generic SMP mod_unload
signat: PKCS#7
signer:
sig_key:
sig_hashalgo: md4
parm: bss_entries_limit:limit to number of scan BSS entries (per wiphy, default 1000) (int)
parm: ieee80211_regdom:IEEE 802.11 regulatory domain code (charp)
parm: cfg80211_disable_40mhz_24ghz:Disable 40MHz support in the 2.4GHz band (bool)
##### module parameters #################
[ath9k]
blink: 0
bt_ant_diversity: 0
btcoex_enable: 0
led_active_high: -1
nohwcrypt: 1
ps_enable: 0
use_chanctx: 0
use_msi: 0
[mac80211]
beacon_loss_count: 7
ieee80211_default_rc_algo: minstrel_ht
max_nullfunc_tries: 2
max_probe_tries: 5
minstrel_vht_only: Y
probe_wait_ms: 500
[cfg80211]
bss_entries_limit: 1000
cfg80211_disable_40mhz_24ghz: N
ieee80211_regdom: 00
##### /etc/modules ######################
##### modprobe options ##################
[/etc/modprobe.d/amd64-microcode-blacklist.conf]
blacklist microcode
[/etc/modprobe.d/asus_nb_wmi.conf]
options asus_nb_wmi wapf=4
[/etc/modprobe.d/ath9k_htc.conf]
options ath9k_htc use_dev_fw=1
[/etc/modprobe.d/blacklist-ath_pci.conf]
blacklist ath_pci
[/etc/modprobe.d/blacklist-bcm43.conf]
blacklist b43
blacklist b43legacy
blacklist ssb
blacklist bcm43xx
blacklist brcm80211
blacklist brcmfmac
blacklist brcmsmac
blacklist bcma
[/etc/modprobe.d/blacklist.conf]
blacklist evbug
blacklist usbmouse
blacklist usbkbd
blacklist eepro100
blacklist de4x5
blacklist eth1394
blacklist snd_intel8x0m
blacklist snd_aw2
blacklist i2c_i801
blacklist prism54
blacklist bcm43xx
blacklist garmin_gps
blacklist asus_acpi
blacklist snd_pcsp
blacklist pcspkr
blacklist amd76x_edac
[/etc/modprobe.d/blacklist-hp.conf]
blacklist hp_wmi
[/etc/modprobe.d/blacklist-rare-network.conf]
alias net-pf-3 off
alias net-pf-6 off
alias net-pf-9 off
alias net-pf-11 off
alias net-pf-12 off
alias net-pf-19 off
alias net-pf-21 off
alias net-pf-36 off
[/etc/modprobe.d/intel-microcode-blacklist.conf]
blacklist microcode
[/etc/modprobe.d/iwlwifi.conf]
remove iwlwifi \
(/sbin/lsmod | grep -o -e ^iwlmvm -e ^iwldvm -e ^iwlwifi | xargs /sbin/rmmod) \
&& /sbin/modprobe -r mac80211
##### rc.local ##########################
grep: /etc/rc.local: No such file or directory
##### pm-utils ##########################
##### udev rules ########################
##### dmesg #############################
[ 19.992405] ath9k 0000:03:00.0: PCI INT A: not connected
[ 19.992444] ath9k 0000:03:00.0: request_irq failed
[ 19.992459] ath9k: probe of 0000:03:00.0 failed with error -107
[ 20.440224] wl: loading out-of-tree module taints kernel.
[ 20.440226] wl: module license 'MIXED/Proprietary' taints kernel.
[ 20.441893] wl: module verification failed: signature and/or required key missing - tainting kernel
[ 1390.263906] ath9k: ath9k: Driver unloaded
[ 1390.435855] ath9k 0000:03:00.0: PCI INT A: no GSI
[ 1390.435957] ath9k 0000:03:00.0: request_irq failed
[ 1390.435976] ath9k: probe of 0000:03:00.0 failed with error -107
########## wireless info END ############Any help regarding this issue is appreciated. Thanks.
